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return, exchange and refund policies
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Returns
Satisfied customers are our business! Brilliant Lighting was started with the goal of delivering a higher level
of customer satisfaction.
We will gladly accept for return any standard item that has not been installed or otherwise
field-altered (bent or cut). Unfortunately, non-standard items (items requiring customization
such as track heads with factory-installed extension stems or gold-plated items) or items cut to
custom lengths may not be returned.
Please, do not attempt to return products without first receiving an important
RMA tracking number from Brilliant Lighting. RMA numbers must be requested within 14 days of merchandise delivery.
All returned items should be carefully replaced in original packaging and returned within 10 days of
receipt of an RMA number. Repackage the products carefully...Brilliant Lighting cannot be responsible
for damage to products incurred in the shipping process. We recommend that you insure your packages with
the shipping provider. We regret that Brilliant Lighting cannot pay return shipping.
Any promotional shipping costs applied to the original order may be deducted from the return
credit amount in addition to an industry-standard 20% restocking fee.
The RMA number should be written on
the returned package to allow successful processing of any returned items.
Sorry, but without an RMA number we cannot accept a returned shipment.
We regret that light bulbs may not be returned for credit due to their fragile
nature.
Damaged or Incomplete Orders
Accidents happen...in the unlikely event that an order arrives incomplete or having been damaged during
shipping, please make sure to do the following so that we may rectify the
problem as quickly as possible:
Email or call us at
(678) 921-0372
immediately for return instructions. Brilliant Lighting will provide a
replacement or refund for your damaged, incomplete or incorrect order if the damaged item is reported
within 14 days.
Remember to keep the original packaging. You will need it to return the item
and FedEx / UPS may want to inspect the outer carton.
Product warranties
Although warranties vary slightly among our suppliers, in general
each manufacturer warranties that their products will be free from defects in
workmanship or materials. Each manufacturer will repair or replace products
discovered to have such defects for a period of one year from the time of sale.
Manufacturers will not be responsible for installation or shipping charges
incurred in the remedy process and light bulbs included with fixtures are not
covered.
Without exception, manufacturer warranties require that only compatible parts
(parts they sell) are used in the installation and operation of their systems.
Use of another party's transformer (for example) would render the warranty void.
Please contact customer care (678) 921-0372
with questions about warranties on a specific manufacturer.
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